This is the address to which the requesters from an account will send their e-mail requests. Eg: as an alias for Account1 which maps to “ ”.

For each account, create a mail alias in the mail server which maps to the email address “ ”.Select the protocol through which you prefer to fetch the messages say, POP or IMAP. Specify the email address as “ ” and the username as “ServiceDesk”. Configure the settings in ServiceDesk Plus – MSP software using Admin -> Mail Server Settings -> Incoming.Create an email account, say “ServiceDesk” in your mail server.